We want you to be happy with your Leatheromantic order. Please review the conditions below before requesting a return.
30-day returns
For non-customized products, you may request a return within 30 days of delivery. Contact us through our website contact channel with your order number and reason for return before sending anything back. We will provide return instructions and the appropriate return address.
Return shipping costs
For ordinary returns, the buyer pays the return shipping charges. We recommend using a tracked service and keeping proof of postage. Do not send a return to an address without first receiving return instructions.
Customized and made-to-order items
Customized products are not returnable for a change of mind or preference. An exception applies if the product is defective or you receive the wrong item.
Defective or incorrect products
If your order arrives defective or incorrect, contact us promptly with your order number and clear photos of the issue. We will review the problem and arrange an appropriate solution, including a replacement or refund where applicable. We will also address return shipping arrangements for an error on our side.
Refund processing
Once an eligible return is received and inspected, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. The time it takes to appear depends on the payment provider.
Contact
For return or refund questions, contact Leatheromantic through our website and include your order number.